Last updated: 1 September 2026

These Terms & Conditions govern your use of the Norfolk Food Hall website.

Please read them carefully before using the website.

By using our website, you agree to these terms. If you do not agree with them, you should stop using the website.

1. About us

This website is operated by:

Royal Norfolk Agricultural Association
Trading as Norfolk Food Hall
Company number: 01817702
Registered charity number: 289581
Registered office: Norfolk Showground, Dereham Road, New Costessey, Norwich, Norfolk, NR5 0TT

Norfolk Food Hall is located at:

Norfolk Showground
Dereham Road
Norwich
Norfolk
NR5 0TT

Email: info@norfolkfoodhall.co.uk
Telephone: 01603 570957

2. About these terms

These terms apply to your use of norfolkfoodhall.co.uk.

Separate terms may apply to specific products, services, events, competitions, Gift Cards, Loyalty Club membership or restaurant bookings.

Where additional terms apply, they will be made available at the relevant point.

Our Privacy Policy and Cookie Policy also apply to your use of this website.

3. Accessing our website

Our website is provided free of charge.

We aim to keep it available and working correctly but cannot guarantee that access will always be uninterrupted, secure or error-free.

We may suspend, withdraw, restrict or change all or part of the website where reasonably necessary, including for maintenance, technical or operational reasons.

We may also update or remove website content without notice.

4. Information on our website

We take reasonable care to ensure information published on our website is accurate and up to date.

However, information may occasionally contain errors or become out of date.

This may include information relating to:

• opening hours;
• events;
• menus;
• prices;
• product availability;
• promotions;
• activities;
• local producers; and
• other services.

Where information is particularly important to your visit, we recommend contacting us before travelling.

Images are provided for illustrative purposes and products, dishes, events or other experiences may differ from those shown.

Nothing on our website should be treated as professional, medical, nutritional, legal, financial or other specialist advice.

5. Restaurant bookings

Restaurant bookings may be made through a third-party booking provider integrated into or linked from our website.

Additional booking terms or cancellation arrangements may apply.

Please check the information provided during the booking process.

The third-party booking provider may also process your information in accordance with its own privacy policy.

6. Events, workshops and activities

Information about events, workshops, tastings and other activities is provided for general information.

Some events may be:

• operated by third-party organisers;
• subject to separate booking terms;
• subject to availability;
• changed or cancelled; or
• subject to additional admission charges or requirements.

Where an event takes place elsewhere within the Norfolk Showground, the relevant organiser’s terms may also apply.

7. Intellectual property

Unless otherwise stated, all intellectual property rights in the website and its content are owned by or licensed to the Royal Norfolk Agricultural Association.

This includes, where applicable:

• text;
• branding;
• logos;
• photography;
• illustrations;
• graphics;
• video;
• website design; and
• other published materials.

You may view and print reasonable extracts of the website for your own personal, non-commercial use.

You must not reproduce, republish, modify, distribute, sell or commercially exploit our content without prior written permission from us or the relevant rights holder.

Nothing in these terms gives you permission to use our names, logos, trade marks or branding.

8. Linking to our website

You may link to our website provided that you do so lawfully and fairly and do not damage our reputation.

You must not:

• imply that we endorse or are associated with you where this is not the case;
• link to our website from unlawful or inappropriate content; or
• frame or reproduce our website on another website without permission.

We reserve the right to ask for links to be removed where appropriate.

9. Third-party links and content

Our website may contain links to websites, booking systems, social media services or other resources operated by third parties.

These links are provided for convenience and information.

We do not control third-party websites and are not responsible for their availability, content, security, privacy practices or services.

A link does not necessarily mean that we endorse the third party or its content.

You should review the relevant third party’s own terms and policies before using its services.

10. Acceptable use

You must use our website lawfully.

You must not knowingly:

• introduce viruses, malware or other harmful material;
• attempt to gain unauthorised access to our website, servers or systems;
• interfere with the normal operation or security of the website;
• use the website for fraudulent or unlawful purposes;
• scrape, harvest or systematically extract website data without permission; or
• misuse our forms, booking tools or other interactive features.

Unauthorised access to computer systems may constitute a criminal offence.

11. Website security

We take reasonable measures to maintain the security of our website.

However, we cannot guarantee that our website will always be completely secure or free from viruses or other harmful material.

You are responsible for using appropriate security software and maintaining the security of your own device.

12. Our liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

If you use this website as a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable.

If you use our website for commercial or business purposes, we will not be liable for loss of profit, revenue, business, anticipated savings, goodwill, opportunity or other indirect or consequential business loss, except where liability cannot legally be excluded.

We are not responsible for losses caused by events outside our reasonable control.

13. Privacy

Information about how we collect and use personal information is available in our Privacy Policy.

Information about cookies and similar technologies is available in our Cookie Policy.

14. Changes to these terms

We may update these Terms & Conditions from time to time.

The version published on our website at the time you use it will apply.

The date at the top of this page shows when the terms were last updated.

15. Governing law

These terms are governed by the laws of England and Wales.

If you are a consumer, you will retain any mandatory legal rights available to you based on where you live.

Nothing in these terms affects your statutory consumer rights.

16. Contact us

If you have questions about these terms or the website, please contact:

Email: info@norfolkfoodhall.co.uk
Telephone: 01603 570957

Post: Norfolk Food Hall, Norfolk Showground, Dereham Road, Norwich, Norfolk, NR5 0TT