Last updated: 1 September 2026

Norfolk Food Hall wants its website to be accessible and easy to use for as many people as possible.

We recognise that people access websites in different ways and may use assistive technologies or require adjustments to access information and services.

1. Our approach to accessibility

When developing and updating our website, we aim to consider recognised accessibility good practice and the Web Content Accessibility Guidelines (WCAG).

We are continuing to review and improve the website as content, functionality and technology change.

Our aim is to make the website as clear and straightforward as reasonably possible, including through:

• clear page structures and headings;
• readable text;
• meaningful links and buttons;
• alternative text for informative images where appropriate;
• keyboard-friendly navigation where possible;
• good contrast between text and backgrounds;
• responsive layouts that work across different screen sizes; and
• clear language wherever possible.

2. Third-party content

Some services available through our website are provided by third parties.

For example, restaurant bookings are currently provided through an embedded third-party booking service.

We may not have full control over the accessibility of external platforms or third-party content.

If you experience difficulty using a third-party service linked to our website, please contact us and we will do our best to provide the information or service in another reasonable way.

3. Documents and older content

Some older website content, downloadable documents or materials created by third parties may not fully meet current accessibility best practice.

Where possible, we will improve these materials when they are reviewed or replaced.

If you need information in a different format, please contact us.

4. Reporting an accessibility problem

If you find an accessibility issue on our website or are unable to access any information or functionality, please tell us.

It is helpful if you can tell us:

• which page or feature caused the problem;
• what went wrong; and
• what device, browser or assistive technology you were using, where relevant.

We will review the issue and aim to provide a suitable alternative where reasonably possible.

5. Alternative formats

If you need information from this website in a different format or need assistance accessing one of our services, please contact us.

Email: info@norfolkfoodhall.co.uk
Telephone: 01603 570957

Post: Norfolk Food Hall, Norfolk Showground, Dereham Road, Norwich, Norfolk, NR5 0TT

6. Keeping this statement up to date

We will review this Accessibility Statement as the website develops and update it where necessary.